Streamline IT Operations with Proven ITSM Implementations on Jira & ServiceNow
From setup to optimization – we help you implement ITSM solutions that align with your processes, people, and goals.
What is ITSM Implementation?
IT Service Management (ITSM) implementation involves designing, configuring, and deploying tools and processes that streamline how IT teams deliver and manage services to the business. With platforms like Jira Service Management and ServiceNow, organizations can modernize their support operations, automate repetitive tasks, improve visibility into IT performance, and ensure alignment with ITIL standards.
At Kansoft, we specialize in end-to-end ITSM implementation—from requirement gathering to tool configuration and team onboarding. Whether you’re just getting started with ITSM or transitioning from a legacy system, our certified experts help you adopt the right solution tailored to your needs—be it Jira or ServiceNow—for faster response times, better service delivery, and long-term scalability.
Jira Service Management Implementation
ServiceNow ITSM Implementation
Assessment & Planning
We understand your current processes, pain points & map ITIL needs
Tool Selection & Architecture
Jira vs. ServiceNow, based on fitment & ROI
Configuration & Customization
Tailor workflows, SLAs, roles, and automations
Testing, Go-live & Training
End-to-end UAT, user onboarding, and documentation
Why Choose Kansoft for ITSM Implementation?
Let’s Build a Modern ITSM System Together
We’ll help you choose the right platform and implement it the right way.What’s the difference between Jira and ServiceNow for ITSM?
Jira is ideal for agile, development-focused teams, while ServiceNow offers more comprehensive ITSM capabilities for enterprise-wide service management.
Can you help us migrate from another tool (like Freshservice or Zoho)?
Yes, we provide seamless migration services from tools like Freshservice, Zoho, and others—with minimal disruption to your operations.
Do you offer post-implementation support?
Absolutely! We offer ongoing support, maintenance, and training to ensure your ITSM system runs smoothly.
How long does a typical implementation take?
Implementation usually takes 4–8 weeks, depending on the complexity, modules, and custom requirements.